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COVID-19 PANDEMIC UPDATE:
Please click here for the additional terms and conditions that apply during the COVID-19 pandemic.
Customers Served: We primarily serve businesses, medical centers, doctor's offices, organizations, and government institutions. Medical supplies distribution companies must email a copy of their state-issued distribution license to RX@medequipdepot.com. Private individuals may only purchase non-RX products.
Prices: Our website and quoted prices are subject to change without notice. Our prices are FOB factory or warehouse (customer pays shipping charges) unless stated otherwise on the product page.
We invite price match inquiries for consideration at pricematch@medequipdepot.com. We do not offer a price match guarantee, however we will be happy to evaluate your request and reply to you promptly.
Orders:
ONLINE: Online orders are downloaded into our systems periodically throughout the day and processed by our Order Management team Monday-Friday. A Sales Order will be emailed to you as confirmation of the online order. You will also be notified of the lead time at that time. If you notice any discrepancies or have any questions, please email orders@medequipdepot.com or call 1800-598-6960 ext 2 immediately.
OFFLINE: Written orders are requested. Purchase Orders should be made out to MedEquip Depot, 10500 Metric Dr. Suite 119, Dallas, TX 75243. Phone: 800-598-6960; Fax: 888-751-5580. Our email address is orders@medequipdepot.com. A Sales Order will be emailed to you as confirmation of the order. You will also be notified of the lead time at that time. If you notice any discrepancies or have any questions, please email orders@medequipdepot.com or call 1800-598-6960 ext 2 immediately.
* If you pay by credit card or PayPal, we process the payment when we accept and begin processing your order. If you submit your payment online, your funds will first be authorized. If your order is cancelled, the transaction will be voided and your funds will be released.
Backorders and Discrepancies:Occasionally, products become discontinued, go on backorder, or our costs change without prior notification from the suppliers. We notify you by email and/or phone if any of these scenarios affects your order. Our Order Status team will be in touch with you regularly and you may also reach out to them at OrderStatus@medequipdepot.com or 800-598-6960 Ext. 3.
Reporting Discrepancies: You should review the Sales Order confirmation carefully for accuracy. If you notice any discrepancies or have any questions, please email orders@medequipdepot.comor call 1800-598-6960 ext 2 within 24 hours.
Order Changes: All requests to modify an order must be emailed to orders@medequipdepot.com for approval. Changes on certain items are subject to additional charges. No changes can be made on custom orders for products such as pads, stretcher mattresses, cart covers or furniture once the product has gone into production and/ or once the fabric has been cut. No changes can be made on items that have to be special ordered from our suppliers if the order has been entered in their system. (subject to their policy).
Payment Forms: Payments for online and offline orders can be made by check, electronic check, VISA, MasterCard, American Express, PayPal, wire transfer, or direct deposit at any Bank of America branch. If you send your order in via email, you may request our Order Management team to store your credit card securely for future use (read the information on credit card security below.)
Credit Card Security: Our website uses a Comodo SSL Certificate which provides domain control validation, up to 256-bit encryption, 2048-bit root. To accept secure offline payments, we use Bill & Pay - an authorize.net certified solution, and Braintree. With Bill & Pay and Braintree, we can safely store credit card and eCheck account information for our Customers in a safe PCI compliant manner.
Payment Terms: Any credit terms are subject to approval and at the sole discretion of MedEquip Depot. Our terms are net 30, subject to credit approval. Credit documentation is required of all new accounts and at this time, we only accept applications from hospitals, schools, universities, and government institutions. To request credit, please fill out our secure form here. We reserve the right to change or modify credit terms and/ or conditions at any time. Any queries should be directed to our credit department at accountsreceivable@medequipdepot.com, 800-598-6960 Ext. 5.
Refunds:
Refunds are issued based on the amount of the original transaction. We do not refund any fees that PayPal or the credit card companies charge on your end to process the refund.
Finance Charges: All past due amounts are subject to a 1.5% per month finance charge on the unpaid balance. If the Customer fails to comply with the credit terms, MedEquip Depot reserves the right to withdraw credit, suspend or cancel performance under any and all orders or agreement and all of the Customer's obligations to MedEquip Depot shall become immediately due and payable. We reserve the right to collect finance charges, along with any collection, mediation, and/or legal fees that may arise from efforts to collect the amounts due.
Security Interest: The Customer hereby grants to MedEquip Depot, its successors and assigns, a security interest in the Products to secure payment of the purchase price of the Products until all amounts due or to become due hereunder have been paid. Any repossession and removal of Products shall be without prejudice to any of MedEquip Depot's other remedies at law or in equity.
Default in payment of such price or any part of the price when due shall permit MedEquip Depot, in its sole discretion, to declare all obligations of the Customer immediately due and payable, and in such event, MedEquip Depot shall have the rights and remedies of a secured party under applicable law.
In connection with the security interest granted herein, MedEquip Depot is expressly authorized, at its discretion to file one or more financing statements or other notices under applicable law naming the Customer as debtor and MedEquip Depot as secured party. The Customer agrees to execute such documents requested by MedEquip Depot to record and otherwise perfect this security interest.
Price Quotations: All written price quotations will be valid for 30 days, unless stated otherwise on the quotation or unless the supplier changes our cost without prior notice. Freight charges listed on the quotations are to be considered estimates as they may change at shipping time, depending on how the product is packaged.
Freight: Carrier selection is at MedEquip Depot's discretion unless you specifically request a carrier of your choice. All shipments are Prepay and Add. We do not ship on third party accounts.
Charges are determined by the carrier's tariffs. Special shipping requirements such as expedited shipping or HAZMAT handling are subject to a service charge. You will be notified if product requires HAZMAT handling prior to shipping and a HAZMAT handling fee may be assessed. You acknowledge that this information may not be available to MedEquip Depot before the package arrives from the manufacturer.
Shipping Delays: MedEquip Depot is not liable for any shipping delays outside of our control and we will do everything possible to ensure the speediest deliveries.
Carrier Claims & Discrepancies at Receiving: Carefully inspect all shipments before accepting delivery from the carrier. Please note any specific damage on the freight bill or to the carrier representative, so a claim can be made with the carrier. You may refuse any obviously damaged merchandise. Report all shipping related claims and any discrepancies at receiving to shipping@medequipdepot.com within 48 hours and send us photos and a detailed description of the damage that occured.
Expiration Dates: The manufacturers do not guarantee shipment of any specific expiration date or lot number and will charge a restocking fee on products returned that meet their shipping policy. Those restocking fees and return shipping charges will be deducted from the credit memo that will be applied against the original invoice.
Cancelations & Returns:
Orders can be canceled if they have not been processed with our vendors. Contact orders@medequipdepot.com and support@medequipdepot.com with your order number and reason for cancelation.
Orders cannot be canceled once they have shipped from our vendors. In some situations, we may be able to process a return. Restocking fees and shipping charges may apply. Contact returns@medequipdepot.com with your order number and reason for return.
Our return policy is the same as the manufacturers we buy from. Some manufacturers permit returns with or without a restocking fee. Others do no accept any returns. This return policy is standard in the medical industry.
For products that can be returned, you must obtain a written authorization from us to return the item. Returned items must have an assigned RMA# written on the outside of the box. Items must be returned in the original box with the original packaging. They must be received in new / unopened / unmarked / re-sellable condition. Return freight must be pre-paid and a restocking fee may be assessed. Custom manufactured products that are made to order with your specified size, wood or laminate color, material or upholstery pattern/ color are non-returnable. To request an RGA #, click here.
Once a custom product has gone into production at the factory, we won't be able to cancel it. Custom orders are non-refundable and non-returnable.
We cannot guarantee requested expiration dates, and restocking fees will apply if the product complies with the manufacturer's shipping policy. Please refer to the section on Expiration Dates for more details.
Storage and handling charges will be assessed when the customer or their agent cannot or will not accept delivery of an order as scheduled to the original agreed upon ship-to address. Storage, handling, re-consignment fees (to a different address) and related charges will be invoiced to the customer's account.
Storage costs begin to accrue on the date the product is transferred to storage. These costs will typically begin within a couple of days after the product arrives at the local truck terminal. You agree to be billed for these charges in the event they are necessary.
Packaging: All of our products are sold in original packaging, and packed carefully to avoid damage in shipping. All furniture is automatically boxed except for some of our patient room furniture. Some of these pieces are shipped blanket wrapped to certain areas unless otherwise specified by the customer.
Warranty: Warranty depends upon the manufacturer of the product. Warranty on some products is included with the description. Please contact us regarding specific warranty information.
Fabrics: Since fabrics are not usually guaranteed to us by the manufacturer, MedEquip Depot cannot warranty the wearing, quality, durability, color fastness, etc. of coverings, padding or fabrics. Additionally, dyes are not guaranteed to match if orders are placed at different times.
Limitation of Liability, Indemnity: MedEquip Depot shall not be liable for indirect, special incidential, consequential or punitive damages. MedEquip Depot's total liability, whether based on contract, tort or any other legal theory, is limited to the purchase price of the product at issue.
The Buyer shall indemnify and hold MedEquip Depot harmless (including, without limitation, MedEquip Depot's reasonable attorney fees and costs) from any claim arising out of or relating to (a) damage, injury or claim arising from any fault or neglect of Buyer, Buyer's employees, agents and licensees, or any person not a party hereto, (b) damage, claim or liability arising by reason of Buyer's breach of any of its obligations as set forth in this Agreement.
Force Majeure: MedEquip Depot shall not be liable for any loss, delay or failure to perform resulting from any force, majeure event, including but not limited to Acts of God, fire, natural disaster, labor stoppage, fuel shortages, government intervention, war or military hostilities, inability of carriers to make scheduled deliveries, manufacturing delays or any act beyond the reasonable control of MedEquip Depot. Any delivery date may be extended, at MedEquip Depot's option, to the extent of any delay resulting from any force majeure event.
Governing Law/ Dispute Resolution: This Agreement shall be governed by, and construed in accordance with, the laws of the State of Texas, USA, without giving effect to the conflict of law provision thereof. The parties hereby disclaim the applicability of the 1980 U.N Convention on the International Sale of Goods.
Attorney Fees and Arbitration: In any claim arising under these terms and conditions, the prevailing party shall be entitled to recover reasonable attorney's fees and costs. Any controversy or claim arising under this agreement that cannot be resolved by the parties themselves must be settled exclusively by binding arbitration in Dallas County, Texas, according to the Commercial Arbitration Rules of The American Arbitration Association and the laws of the State of Texas. Any award will be in writing and will be final and binding on the parties and judgement may be entered on it in any court of competent juristiction.
Severability: Any provision hereof which is prohibited or unenforceable shall, as to such jurisdictions, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof or affecting the validity of such provisions in any other jurisdiction.
Waiver: No waiver of any breach of any provision of these terms and conditions shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
Privacy: Our privacy policy is located at http://medequipdepot.com/privacy
Acceptance of Terms: Purchasing products from MedEquip Depot indicates you accept the terms and conditions specified above.
Updated 08/02/2023
Copyright 2011 - 2023, All Rights Reserved
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